LGBTQ Crisis Hotlines and Services

oSTEM is committed to supporting all of our members across all spectrums of diversity. We recognize that our LGBTQ community faces mental health conditions just like the rest of the population. However, LGBTQ people may experience more negative mental health outcomes due to prejudice and other biases. Knowing what challenges you may face as a member of the LGBTQ community and how to find and work with LGBTQ-inclusive providers can help ensure more positive outcomes.

While there are many great resources out there, we have compiled a short list of potentially helpful services:

The Trevor Project

What is it?
non-judgmental hotline with LGBTQ-sensitive trained counselors you can contact through a call, text, or chat during a mental health crisis and/or suicidal thoughts. Available in the United States.

Contact Information:
a) Trevor Lifeline
Available 24/7

b) TrevorText
Text the word “Trevor” to 1-202-304-1200
Available Thursday and Friday 4 p.m. to 8 p.m. ET
Standard messaging rates apply

c) TrevorChat
Enter the online portal on The Trevor Project’s website.
Available 7 days a week, 3 p.m. to 9 p.m. ET

Trans Lifeline

What is it?
A 24/7 hotline available in the U.S. and Canada staffed by transgender people for transgender people. Trans Lifeline is primarily for transgender people in a crisis, from struggling with gender identity to thoughts of self-harm.

Contact information:
a) United States
Available 24/7

b) Canada
Available 24/7

GLBT National Help Center

What is it?
The GLBT National Hotline provides telephone, online chat, and email peer-support. They speak with callers of all ages about bullying, workplace issues, HIV/AIDS anxiety, coming out, relationships, safer sex, and more. They also have a massive resource database for social and support groups, gay-friendly religious organizations, sports, leagues, student groups, and more.

Contact information:
a) Toll-Free National Hotline
Monday – Friday 4 p.m. to 12 a.m. ET
Saturday 12 p.m. to 5 p.m. ET

b) Youth Talkline
Monday – Friday 4 p.m. to 12 a.m. ET
Saturday 12 p.m. to 5 p.m. ET
For teens and young adults up to age 25

c) Online Peer-Support Chat
Monday – Friday 4 p.m. to 12 a.m. ET
Saturday 12 p.m. to 5 p.m. ET
One-on-one confidential peer support; not for casual chatting.
Chat here.

d) Trans Teens Online Talk Group
Weekly moderated group for trans teens ages 12 – 19
Wednesday from 7-9 p.m. ET
Join the group here.

e) The Gay & Lesbian Switchboard of New York
Monday – Friday 4 p.m. to 12 a.m. ET
Saturday 12 p.m. to 5 p.m. ET
NYC hotline providing peer-support and information on local resources

Fenway Health Helpline

What is it?
Fenway Health provides information, help, and referrals to LGBT callers. They also have a peer listening line.

Contact information:
a) LGBT Helpline (25+)
Toll-free: 888-340-4528
Monday – Saturday 6 p.m. – 11 p.m. ET

b) Peer Listening Line (25 and under)
Toll-free: 800-399-PEER
Monday – Saturday 5:30 p.m. – 10 p.m. ET

Addiction Resources

Recognizing the signs of addiction is the first step to getting help for yourself or guiding someone you care about to rehab. For this reason, it is critical to have an understanding of the signs of addiction. There are behavioral, physical, and psychological signs of addiction. Causes, Resources & Treatment